F L O W W

Frequently Asked Questions

The place to answer all the questions and queries related to Floww.

  • Atom Mail
    saas supply chain software
  • Atom HR
    box
  • Atom Builder
    saas supply chain software
  • How do I set up the HRMS?

    To set up the HRMS, follow these steps:

    • Select the HRMS package from the package screen
    • Confirm your email address via the verification link sent to your inbox.
    • Complete the onboarding process in the Atom HRMS system.
    • Onboard employees by manually adding their details or importing bulk data.
    • OStart assigning tasks and tracking employee activities using the platform.
  • What features does the HRMS offer?

    Our HRMS offers a robust set of features, including:

    • Employee Data Management: Maintain employee records in a centralized database
    • Leave and Attendance Tracking:Monitor attendance and manage leave requests seamlessly.
    • Payroll Processing: Automate salary calculations, deductions, and disbursements.
    • Performance Evaluation and Management: Set goals, conduct reviews, and track employee performance.
    • Recruitment and Onboarding: Set goals, conduct reviews, and track employee performance.
    • Benefits Administration: : Manage employee benefits, including insurance and perks.
  • How secure is the Atom HRMS?

    Atom HRMS ensures robust security measures, including:

    • Data encryption for secure storage and transmission.
    • Regular security audits to identify and resolve vulnerabilities.
    • Role-based access control to ensure only authorized personnel can access sensitive data.
    • Compliance with industry standards such as GDPR for data privacy and protection.
  • How do I onboard new employees using the HRMS?

    To onboard new employees:

    • Log in to your HRMS account.
    • Navigate to the 'Employee Management' section.
    • Click on 'Add Employee' " to manually input details or use the "Import" option to upload bulk data.
    • Complete the onboarding form, including personal details, job roles, and salary structure.
  • How do I customize the HRMS dashboard?
    • Our HRMS platform employs robust security measures including data encryption, regular security audits, role-based access control, and compliance with industry standards to ensure your data is protected.
  • How do I track employee attendance?

    To track attendance:

    • Log in to your HRMS account.
    • Go to the 'Attendance Management' section.
    • View the "List" or "Summary" section to access attendance records for all employees.
    • Employees can log attendance via the web portal or mobile app.
    • Generate detailed attendance reports as needed for payroll or compliance purposes can log attendance via the web portal or mobile app.
  • How do I process payroll in the HRMS?

    To process payroll:

    • Log in to your HRMS account.
    • Navigate to the 'Payroll' section.
    • Configure payroll settings, such as salary components, deductions, and tax details.
    • Import or manually enter employee payroll data.
    • Generate payroll reports and disburse salaries seamlessly.
  • How will I be billed for using Atom HRMS?

    Billing for Atom HRMS follows a subscription model:

    • You will be billed monthly, starting one month after your initial usage.
    • G If the billing is not cleared by the due date, access to the suite may be restricted.
  • How can I cancel my subscription?

    You can cancel your subscription anytime by:

    • Logging into your HRMS account.
    • Navigating to the 'Billing' section.
    • Selecting the cancellation option.
      • Invoices and detailed billing information are accessible in the billing section for your reference.
  • Does Atom HRMS support multi-location businesses?
      Yes, Atom HRMS is designed to support multi-location businesses. It enables centralized management of employee data, attendance, and payroll across different branches or offices.
  • Can I integrate Atom HRMS with other tools?
    • Yes, Atom HRMS integrates seamlessly with other tools, such as accounting software, project management platforms, and collaboration tools, to provide a unified experience.
  • What support options are available for Atom HRMS users?
      We offer:
    • 24/7 customer support via email and chat.
    • Comprehensive user guides and tutorials.
    • Regular software updates to improve performance and add new features.
  • Can Atom HRMS handle compliance requirements?
      Yes, Atom HRMS ensures compliance with labor laws, tax regulations, and data privacy standards. It automatically updates policies and calculations based on changes in regulatory requirements.
  • Is there a mobile app for Atom HRMS?
      Yes, Atom HRMS offers a mobile app that allows employees and managers to manage attendance, leaves, and tasks on the go.
  • Can I assign roles and permissions to employees?
      Yes, Atom HRMS provides role-based access control, enabling you to assign specific permissions to employees based on their job roles.
  • How can I generate performance reports?
      To generate performance reports:
    • Log in to your HRMS account.
    • Navigate to the 'Performance Management' section.
    • Select the employee and time period for the report.
    • Generate and download detailed performance metrics and analytics.
  • What happens if I need more storage or users?
      You can upgrade your plan to accommodate more storage or users as your business grows. Additional charges may apply based on the chosen plan.
  • What is a business email?
      A business email is a personalized email address linked to your company's domain. It helps establish a professional identity, improves brand recognition, and facilitates secure communication with clients and stakeholders.
  • How is a business email different from a personal email?

    A business email is tied to your domain name (e.g., you@yourbusiness.com), providing a professional appearance, while personal email typically uses generic domains (e.g., @gmail.com). Business emails enhance brand credibility and support advanced features like custom branding, team collaboration, and secure email hosting.
  • What is email hosting?
    Email hosting is a service where your emails are stored and managed on a dedicated server. Unlike free email services, email hosting allows you to use your custom domain and offers enhanced security, reliability, and scalability for business communications.
  • What are the key features of Atom Mail?
      Atom Mail offers:
    • Floww Console Integration
    • Multi-Domain Hosting
    • Domain Aliases and Email Routing
    • Attachment Size up to 100 MB
    • 10 GB Storage Per User
    • IMAP and POP Access
    • Email Migration Support
    • White Labeling
    • AI Drafting and Smart Replies
  • How do I set up Atom Mail with my existing email service?
      To set up Atom Mail, follow these steps:
    • Sign up for an Atom Mail account on our website.
    • Log in to your account and navigate to the "Settings" section.
    • Select 'Connect Email Account' and choose your email provider (e.g, Gmail, Outlook).
    • Follow the prompts to authorize Atom Mail to access your email account.
    • Configure preferences like categories, smart replies, and notifications.
    • Start managing your emails efficiently with Atom Mail.
  • What are the advantages of using an email hosting service over personal email servers?
      Using a professional email hosting service like Atom Mail offers several advantages:
    • Reliability: Ensure email uptime with managed hosting.
    • Security: Get advanced spam and virus protection.
    • Scalability: Easily add users and storage as your business grows.
    • Professional Branding: Use your domain for email addresses.
  • How can I migrate from my existing email provider?
    • Export your data from your existing email provider.
    • Use Atom Mail’s migration tool to import emails, contacts, and calendars.
    • Configure your DNS settings to redirect emails to Atom Mail.
      • Our support team is available to assist you with the migration process.
  • Does Atom Mail offer white labeling?
      Yes, Atom Mail provides white-labeling options to customize the email experience with your brand's logo, colors, and name.
  • What do our customers love about Atom Mail?
      Our customers appreciate Atom Mail for:
    • Its seamless integration with the Floww Console.
    • Features like AI drafting, reply assist, and scheduled send.
    • High storage capacity (10GB per user) and support for large attachments (up to 100MB).
    • Affordable and scalable pricing plans tailored for startups and MSMEs.
  • Can I schedule emails in Atom Mail?
      Yes, Atom Mail allows you to schedule emails to be sent at a specific time. Simply compose your email, select "Schedule Send," and choose the desired date and time.
  • Do you provide spam and virus protection for emails?
      Yes, Atom Mail includes robust spam and virus protection. Our advanced filters detect and block potential threats, ensuring your inbox remains clean and secure.
  • How much storage do I get with Atom Mail’s email hosting service?
      Each Atom Mail account comes with 10GB of storage per user. Additional storage can be purchased based on your business needs.
  • How do I choose the right plan for my business?
      Atom Mail offers flexible plans tailored to startups and MSMEs. Factors to consider include:
    • The number of users you need.
    • Storage requirements.
    • Additional features like white labeling or advanced integrations.
      • Contact our support team for personalized recommendations.
  • Is Atom Mail mobile-friendly?
      Absolutely! Atom Mail offers mobile-friendly apps and responsive web access, ensuring you can manage your emails on the go.
  • How secure is Atom Mail?
      Atom Mail prioritizes your data security with:
    • End-to-end encryption.
    • Advanced authentication methods.
    • Regular backups to prevent data loss.
  • Can I customize email permissions for my team?
      Yes, Atom Mail allows admins to set custom permissions for individual users, ensuring controlled access to sensitive information.
  • How do I recover deleted emails?
      Atom Mail includes a recovery feature. Deleted emails can be retrieved from the trash folder within 30 days or through our support team if further assistance is needed.
  • Can Atom Mail integrate with third-party tools?
      Atom Mail integrates seamlessly with tools like CRMs, task management platforms, and the Floww Console to streamline your workflows.
  • How will I be billed for Atom Mail?
      Billing is based on a subscription model, and invoices are generated monthly. Payment reminders are sent in advance to ensure uninterrupted service.
  • What customer support does Atom Mail provide?
      Our dedicated support team is available 24/7 via email, chat, or phone to assist with setup, troubleshooting, and feature inquiries.
  • What is Atom Builder?
      Atom Builder is a no-code platform that allows businesses to create fully functional, professional online stores in just 30 seconds. It offers 1,000+ customizable themes, seamless publishing, and mobile-friendly designs, making it the ultimate tool for e-commerce success.
  • How do I set up my online store using Atom Builder?

    Setting up your store with Atom Builder is quick and simple:

    • Sign up on the Atom Builder platform.
    • Choose a theme or template from our extensive library.
    • Customize your store using the drag-and-drop interface.
    • Add your products, descriptions, and pricing.
    • Publish your store and go live within seconds.
  • Do I need technical skills to use Atom Builder?
      Not at all! Atom Builder is a completely no-code platform, designed for users with no technical expertise. Its intuitive drag-and-drop interface makes it easy for anyone to create and manage an online store.
  • Can I customize the design of my store?
      Yes, Atom Builder offers endless customization options. You can modify colors, fonts, layouts, images, and more to create a store that perfectly aligns with your brand identity.
  • What kind of themes and templates does Atom Builder offer?
      Atom Builder provides a library of over 1,000 professionally designed themes and templates, suitable for a wide range of industries and niches. From sleek and modern designs to vibrant layouts, there’s something for every business.
  • Is Atom Builder mobile-friendly?
      Absolutely! Atom Builder ensures that your online store is fully optimized for mobile devices. This guarantees a seamless shopping experience for customers using smartphones, tablets, or desktops.
  • How much does Atom Builder cost?
      Atom Builder is designed to be budget-friendly, offering affordable pricing plans that suit businesses of all sizes. Contact us for detailed pricing information or to choose a plan that works best for your needs.
  • How secure is Atom Builder?
      Atom Builder prioritizes the security of your online store. With robust encryption, secure hosting, and regular updates, your data and customer information are well-protected.
  • Does Atom Builder offer payment gateway integration?
      Yes, Atom Builder supports multiple payment gateways, allowing you to accept payments from various sources like credit cards, debit cards, UPI, and more.
  • Can I manage inventory using Atom Builder?
      Yes, Atom Builder includes inventory management tools that allow you to track stock levels, manage product availability, and receive alerts for low inventory
  • How reliable is Atom Builder?
      Atom Builder guarantees zero downtime, ensuring that your store is always online and accessible to customers. This means uninterrupted sales and a consistent shopping experience.
  • How do I promote my store built on Atom Builder?
      Atom Builder integrates with SEO tools and marketing features, allowing you to optimize your store for search engines and run targeted campaigns to attract customers.
  • Can I manage multiple stores with Atom Builder?
      Yes, Atom Builder supports the management of multiple stores from a single account. This is ideal for businesses with diverse product lines or target audiences.
  • Does Atom Builder support analytics and reporting?
      Yes, Atom Builder offers built-in analytics to track key performance metrics like sales, traffic, and customer behavior. This data helps you make informed business decisions.
  • What kind of customer support does Atom Builder provide?
      Atom Builder offers 24/7 customer support via email, chat, and phone. Our team is here to assist you with setup, troubleshooting, and any questions you may have.
  • Can I migrate my existing online store to Atom Builder?
      Yes, Atom Builder offers migration services to help you transfer your current store to our platform. Our team ensures a seamless transition without data loss.
  • How long does it take to publish my store?
      With Atom Builder, your store can be published in just a few seconds after setup and customization.

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